General Topics

• Serial Numbers and You February 13, 2023

  We use serial numbers to keep track of software licenses. Downloaded from our website, your copy of Nova or Transmit is a time-limited demo version until you unlock it with your serial number.

• How to get an invoice for your order January 30, 2023

  Where can I find my order invoice?

• How to Use SSH Keys in Panic Apps October 31, 2022

  Using SSH keys can be a lot easier and more secure than using passwords. Here's how to use keys in Panic apps.

• Downloads and Operating System Compatibility October 27, 2022

  Find the best version to run on your operating system.

• Transferring files on S3 October 27, 2022

  Everything you wanted to know about working with S3 servers

• Troubleshooting Panic Sync October 27, 2022

  Panic Sync giving you trouble? Look here.

• Troubleshooting Connection issues October 27, 2022

  What to do when you can't connect to your server

• Contact Us October 13, 2022

  How to get in touch with us with questions about apps, orders, or anything else.

• Vulnerability Disclosure Policy October 7, 2022

  How to submit security vulnerabilites to us

• Background Connections May 16, 2022

  How long can I stay connected when the app is running in the background?

• iTunes File Sharing May 16, 2022

  Can I use iTunes File Sharing to add files to Transmit and Coda?

• Troubleshooting hangs, freezes, and slowdowns May 16, 2022

  If one of our apps is hanging or frozen, look here

• Zip/Postal Code error May 16, 2022

  What to do when your postal code fails validation when attempting to purchase an item from panic.com

• Can I use my license on multiple Macs? May 16, 2022

  I bought one of your apps. Can I use it more than one Mac?

• SSH Configurations December 8, 2021

  Find out if your SSH config options will work with Panic apps.

• Should I install the new macOS/iOS public beta? June 9, 2021

  Beta versions of operating systems are not officially supported. Read on.

• Panic Sync: Common Questions May 28, 2021

  Answers to the most common questions about the Panic Sync service.

• Two-Factor Authentication May 17, 2021

  Which apps support connecting to a server using 2FA?

• Panic Inc Plain-English EULA November 11, 2019

  End User License Agreement for Panic software.

• Unsupported protocols October 4, 2019

  Why do I get an 'Unsupported Protocol' error when trying to open a server created in another app?

• Panic Sync Data Types October 4, 2019

  What types of information can be shared with Panic Sync?

• OpenSSH security bulletins CVE-2016-0777 & CVE-2016-0778 October 4, 2019

  Which Panic products are affected by the OpenSSH CVE-2016-0777 & CVE-2016-0778 security bulletins.

• Panic Sync Requirements October 4, 2019

  Find the minimum version required to use Panic Sync

• iOS keyboard shortcuts July 16, 2019

  How do I disable the keyboard shortcut bar?

• Panic Sync: Unsupported Client error July 16, 2019

  Update to the latest version to resolve syncing issues

• Panic Sync Two-Factor Authentication July 16, 2019

  Additional security for your Panic Sync account

• Common Reseller Questions and Answers November 9, 2018

  Looking for reseller details? We've got them.

• Host Key Changed October 23, 2018

  What is a host key, and why did it change?

• How to migrate your OS X Keychain to a new Mac May 4, 2018

  Don't want to use Panic Sync, but need to move your passwords? Look here.

• Sparkle Security March 20, 2017

  Are any Panic products are affected by the Sparkle Updater vulnerability?

• Windows and/or Android Support February 17, 2016

  Are any of Panic's apps available for Windows or Android?