General Topics
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Should I install the new macOS/iOS public beta?
September 20, 2023
Beta versions of operating systems are not officially supported. Read on.
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Downloads and Operating System Compatibility
September 20, 2023
Find the best version to run on your operating system.
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Should I install the new macOS/iOS public beta?
September 20, 2023
Beta versions of operating systems are not officially supported. Read on.
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Common Reseller Questions and Answers
May 17, 2023
Looking for reseller details? We've got them.
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Can I use my license on multiple Macs?
May 17, 2023
I bought one of your apps. Can I use it more than one Mac?
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Contact Us
May 17, 2023
How to get in touch with us with questions about apps, orders, or anything else.
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Serial Numbers and You
February 13, 2023
We use serial numbers to keep track of software licenses. Downloaded from our website, your copy of Nova or Transmit is a time-limited demo version until you unlock it with your serial number.
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How to get an invoice for your order
January 30, 2023
Where can I find my order invoice?
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How to Use SSH Keys in Panic Apps
October 31, 2022
Using SSH keys can be a lot easier and more secure than using passwords. Here's how to use keys in Panic apps.
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Transferring files on S3
October 27, 2022
Everything you wanted to know about working with S3 servers
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Troubleshooting Panic Sync
October 27, 2022
Panic Sync giving you trouble? Look here.
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Troubleshooting Connection issues
October 27, 2022
What to do when you can't connect to your server
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Vulnerability Disclosure Policy
October 7, 2022
How to submit security vulnerabilites to us
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Background Connections
May 16, 2022
How long can I stay connected when the app is running in the background?
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iTunes File Sharing
May 16, 2022
Can I use iTunes File Sharing to add files to Transmit and Coda?
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Troubleshooting hangs, freezes, and slowdowns
May 16, 2022
If one of our apps is hanging or frozen, look here
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Zip/Postal Code error
May 16, 2022
What to do when your postal code fails validation when attempting to purchase an item from panic.com
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SSH Configurations
December 8, 2021
Find out if your SSH config options will work with Panic apps.
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Panic Sync: Common Questions
May 28, 2021
Answers to the most common questions about the Panic Sync service.
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Two-Factor Authentication
May 17, 2021
Which apps support connecting to a server using 2FA?
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Panic Inc Plain-English EULA
November 11, 2019
End User License Agreement for Panic software.
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Unsupported protocols
October 4, 2019
Why do I get an 'Unsupported Protocol' error when trying to open a server created in another app?
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Panic Sync Data Types
October 4, 2019
What types of information can be shared with Panic Sync?
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OpenSSH security bulletins CVE-2016-0777 & CVE-2016-0778
October 4, 2019
Which Panic products are affected by the OpenSSH CVE-2016-0777 & CVE-2016-0778 security bulletins.
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Panic Sync Requirements
October 4, 2019
Find the minimum version required to use Panic Sync
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iOS keyboard shortcuts
July 16, 2019
How do I disable the keyboard shortcut bar?
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Panic Sync: Unsupported Client error
July 16, 2019
Update to the latest version to resolve syncing issues
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Panic Sync Two-Factor Authentication
July 16, 2019
Additional security for your Panic Sync account
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Host Key Changed
October 23, 2018
What is a host key, and why did it change?
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How to migrate your OS X Keychain to a new Mac
May 4, 2018
Don't want to use Panic Sync, but need to move your passwords? Look here.
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Sparkle Security
March 20, 2017
Are any Panic products are affected by the Sparkle Updater vulnerability?
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Windows and/or Android Support
February 17, 2016
Are any of Panic's apps available for Windows or Android?