Library

Reseller FAQ

Panic’s vendor information

  • Company Name:
    Panic Inc.

  • Website:
    https://panic.com/

  • Contact Name:
    Jennifer Lieb

  • Contact Email Address:
    sales@panic.com

  • Phone Number:
    503-224-3451

  • Address:
    1140 SW Washington St, Suite 300, Portland OR

  • VAT / Tax Residence:\

    If you require specific forms, information for purchasing our products—such as a W-8 or U.S. taxpayer ID, please send us an email.

  • W-9:
    Panic’s Identification Number and Certification

  • Panic Inc. is registered in the following jurisdictions for tax collection:

    • UK VAT:
      374164196
    • EU VAT:
      EU372036071
    • CANADA GST/HST:
      719283509 RT9999

Do you have a Manufacturer Part Number for reference on our PO’s?

We do not have a manufacturer part number for our products (software).

Is there a reseller discount available?

At the moment we do not have a reseller discount.

There is, however, a large quantity discount available for Nova and Transmit 5.

Transmit 5

Change the number of copies when purchasing Transmit to see the discounted cost for each license. Discounts begin to take place after 3 or more are added, and the price is reflected.

Purchasing a large quantity will provide you with 1 Transmit license for all the licenses purchased.

If you’d prefer individual licenses instead, please contact support after you’ve made your purchase, and we’d be happy to take care of that for you.

Nova

If you’re looking to purchase a large number of Nova licenses, please contact sales@panic.com with additional information.

Please note: Any large quantity discount will only be applicable to the initial purchase.

Prompt 3

Not an option at this time, as Prompt 3 is only available on the App Store.

What operating system will my end user need?

All our software works only on macOS and iOS/iPadOS.

How are your products delivered?

When an app is purchased, an email receipt is sent with:

  • The serial number to unlock the app purchased
  • And a link to download the software

You can also always find any version of our apps to download at: https://download.panic.com/

For assistance retrieving your serial number

If you no longer have access to the email address you used to purchase, email us and we’ll look it up for you.

How do we deliver the purchase to the end user?

After the purchase, please contact support with more details, and we can assist further: help@panic.com

When is the total outstanding amount on the invoice expected to be paid in full?

We require all invoices to be paid Net 40.

Is the serial number a perpetual license, or will my end user need to purchase a new license each year?

Transmit 5 purchased directly from Panic

Licensing is perpetual; there is no need to renew each year.

Transmit 5 from the App Store

It is a yearly subscription.
🔗 Learn more about the Mac App Store version.

Nova

When you purchase Nova, you keep the app you bought forever. You also receive one free year of app updates. Your purchased copy of Nova will never expire or deactivate.

After your first year of free updates, you can purchase additional years of updates for $49 USD per year.

  • You’ll get bug fixes and new features the moment they’re finished.
  • You can do this ahead of time when you buy Nova or at any point in the future.
  • Your card won’t be charged until your next year of updates begins.

If you no longer want updates, you can cancel with one click on your account page.

  • Cancelling will not interrupt your active year of updates.
  • You will always get to keep your last update forever.
  • You can always sign back up for updates later.

🔗 Learn more about Nova

Prompt 3

Prompt is a yearly subscription from the App Store, with a one-time purchase option.
🔗Learn more about Prompt

Will our end-user need to purchase technical support?

Technical assistance via our website and email is free to all users.

Please note that we’re no longer able to offer support through Twitter at this time